At ootdbuy, we understand that shopping from overseas platforms like Taobao, Weidian, and 1688 can sometimes come with uncertainties. That’s why we’ve designed a clear and customer-friendly refund policy to ensure your shopping experience is as smooth as possible.
Our refund policy is straightforward and transparent. If you’re not satisfied with your purchase or if there’s an issue with the product, you can request a refund within 14 days of receiving your order. To initiate the process, simply contact our customer support team with your order details and a brief explanation of the issue.
Once your refund request is approved, we’ll guide you through the return process. Please note that the item must be in its original condition and packaging. After we receive the returned item, our team will inspect it and process your refund within 7 business days. Refunds are typically issued to the original payment method, but we also offer store credit as an alternative if preferred.
We strive to make the refund process as seamless as possible. Our dedicated customer support team is available 24/7 to assist you with any questions or concerns. Whether you need help with a refund, tracking your order, or understanding our policies, we’re here to help.
At ootdbuy, your satisfaction is our priority. Our refund policy is just one of the many ways we ensure a hassle-free shopping experience for our global customers. Shop with confidence, knowing that we’ve got your back every step of the way.